Enhance and optimize customer experiences within the Lending product team, impacting the core commercial real estate business.
Requirements
- Advanced experience analyzing software problems and documenting requirement artifacts including user stories, use cases, and process flows
- Advanced experience creating mockups and wireframes with tools like Figma, Sketch, Balsamiq Mockups, or similar
- Prior experience using Atlassian tools like JIRA and Confluence
- Working knowledge of domain modeling and/or data normalization concepts in databases
Responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Establish backlog items for new software that will in support sales leads and portfolio features
- Conduct interviews and design thinking sessions with end users to understand problems and ideate on potential solutions
- Help prioritize the product backlog in conjunction with product and engineering teams
- Create mockups and wireframes as part of requirement elicitation
- Perform complex analysis on commercial real estate problems to identify opportunities to improve sales and overall customer experience
- Manage multiple projects and proactively communicate issues and priorities
Other
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Bachelor’s degree in Computer Information Systems, Computer Science, or similar field or 5+ years relevant industry experience
- Strong verbal and written communication skills
- Strong organizational skills, attention to detail, and experience balancing concurrent deadlines
