The Coca-Cola Company is looking to build a strong in-house design and research practice to improve their digital products, which are central to creating value for customers, supporting teams, and shaping the consumer experience. They need to raise standards for product craft and rebuild underlying platforms.
Requirements
- 4+ years of hands-on design or user research experience in digital product environments
- Strong command of qualitative methods including interviews, usability testing, concept evaluation, and contextual inquiry
- Experience designing and analyzing surveys for directional or exploratory insight
- Ability to break down complex systems and behaviors into clear, structured insights
- Strong analytical thinking, with comfort interpreting both qualitative and quantitative signals
- A portfolio that demonstrates end-to-end research and how insights shaped product outcomes
- Familiarity with research and synthesis tools such as Dovetail, Lookback, UserTesting, Qualtrics, and analytics dashboards
Responsibilities
- Plan and lead end-to-end research using interviews, usability testing, concept evaluations, diary studies, and lightweight surveys
- Shape discovery by defining research questions, uncovering unmet needs, and clarifying user pain points across customer, partner, and associate journeys
- Evaluate solutions through rapid prototyping tests, comparing design concepts, and identifying usability risks early
- Analyze and synthesize qualitative and quantitative signals, including interviews, field observations, surveys, behavioral data, and analytics
- Translate insight into clear, structured findings that inform product decisions and priorities
- Create research artifacts such as journey maps, mental models, service blueprints, and opportunity frameworks
- Embed continuous research into product team rhythms through regular touchpoints and lightweight studies
Other
- Researchers partner closely with Product Managers, Designers, Engineers, and Data teams to bring deep user understanding into the decisions that shape our products and services.
- If you are energized by uncovering user needs, translating ambiguity into clarity, and influencing direction through evidence, we would love to meet you.
- This role is a strong fit for researchers who thrive in product environments, enjoy mixed-methods thinking, and are motivated by turning insight into clear, actionable direction.
- Partner with Product and Design to connect insight to design choices, trade-offs, and roadmap decisions
- Champion the user throughout discovery, refinement, backlog prioritization, and post-launch iteration
