Epsilon is looking to solve the problem of connecting strategic business objectives with user needs in their product development process, particularly in the context of their industry-leading marketing platform, Epsilon PeopleCloud.
Requirements
- Experience with qualitative UX research methods including user interviews, usability testing, and workshop facilitation.
- Strong analytical skills, with the ability to synthesize research data into actionable insights.
- Experience using diagrammatic visualization tools to communicate relationships, processes, and concepts.
- Familiarity with design thinking methodologies and strategic design principles.
- Experience with developing approaches centered on strategy and research.
- A portfolio showcasing experience with developing approaches centered on strategy and research.
- Experience with AI-driven technological landscape.
Responsibilities
- Conduct and analyze user research to identify unmet needs, problems, and opportunities for innovation across our product ecosystem.
- Investigate complex business problems through the definition of clear research questions and identification / implementation of relevant research / design methodologies.
- Create and maintain user personas, role descriptions, task flows, and journey maps to build shared understanding across teams.
- Facilitate workshops and collaborative sessions with partners to align user needs and strategic product direction.
- Synthesize research insights into actionable recommendations that influence product roadmaps.
- Develop narrative frameworks and storytelling approaches (using schematic, low-fidelity wireframes and prototypes) that communicate conceptual design intent and value across products.
- Create process documentation including swim lane diagrams, concept maps, and speculative design artifacts that explore potential futures and strategic directions.
Other
- A Bachelor's degree in Product Design, UX Design, Human-Computer Interaction, Psychology, or related field (a master's degree, with experience in academic / disciplinary research, is preferred).
- 1-2 years of experience in product design, UX research, design strategy, service design, or related field (relevant internship experience will be considered).
- Excellent communication skills, with the ability to clearly articulate complex ideas.
- The ability to work effectively in cross-functional teams and build collaborative relationships.
- Adaptability and flexibility in a fast-paced product development environment.
