AppleCare Digital is seeking a Product Designer to help visualize new support experiences using generative AI in our customer-facing support apps. The role will focus on designing AI solutions to improve customer experience, increase issue resolution across support topics, and help achieve business goals as a result.
Requirements
- 5+ years of professional experience working with AI-driven experiences.
- Portfolio that demonstrates end-to-end product design solutions.
- Strong interaction design, visual design, user experience design.
- Proficiency in using Sketch, Figma, Photoshop, Keynote, and agile processes.
- Ability to clearly communicate concepts and designs through prototypes, sketches, high fidelity comps, and presentations.
- Highly skilled and fast in any tools you need to visualize your ideas and deliver the work.
- Enthusiasm and history working in the generative AI and AI-driven spaces.
Responsibilities
- build intuitive and relevant user experiences
- take ambiguous and conceptual scope and work to deliver clear and valuable support solutions
- understand large sophisticated AI capabilities and various stakeholder needs in order to build the highest quality experience
- lead and choose the right design patterns and layout that evolve existing visual systems
- provide the essential user research in order to help the business truly understand user problems, needs, and opportunities for AI-driven interactions
- build detailed interaction models, wireframes, prototypes, and design specifications that guide cross-functional product development
Other
- Flexibility and comfort with ambiguity and change.
- Enthusiasm and history working in an iterative design process, motivated by group critique.
- Excellent written and verbal communication and ability to present work to large groups and executives.
- Passion for Apple, our products, and our customers.
- A champion in crafting and scaling products for generative AI and AI-driven experiences, combining deep understanding of emerging interaction paradigms with technical insight into AI/ML capabilities and constraints
