Optimum is looking to hire a Product Designer to shape exceptional experiences across their critical customer-facing channels, including optimum.com, the My Optimum mobile app, and video product experiences, ensuring digital products are intuitive, delightful, and meet customer needs.
Requirements
- Expert proficiency with Figma for wireframing, prototyping, and leveraging design system libraries.
- Strong understanding of information architecture, interaction design patterns, and best practices for mobile and web applications.
- Proficiency in design methods that prioritize user needs and customer experience.
- Experience applying Design Thinking principles to both service and software delivery.
- Significant experience designing for iOS, Android, and responsive web applications.
- Skilled in integrating stakeholder feedback and business requirements while keeping the customer at the forefront.
- Expertise in building prototypes to validate design solutions and iterating based on user feedback.
Responsibilities
- Actively collaborate with cross-functional teams (Product Management, Engineering, and Business Stakeholders) to identify and define customer problems and business opportunities, translating them into impactful design solutions.
- Utilize qualitative and quantitative data (analytics, A/B testing, user research) to inform and validate design decisions.
- Translate complex problems into clear, elegant, and intuitive design solutions through the creation of wireframes, user flows, storyboards, high-fidelity mockups, and interactive prototypes.
- Rapidly test design hypotheses, gather user feedback, and iterate to refine solutions.
- Act as a strong advocate for the customer, championing design solutions that enhance the digital experience and optimize the end-to-end customer journey.
- Actively contribute to and utilize our evolving unified design system, ensuring consistency and efficiency across all customer engagement channels.
- Partner closely with UX Researchers to conduct usability testing and gather insights that ensure solutions effectively meet user needs.
Other
- Resourceful, collaborative, team-oriented and passionate about delivering consistent excellence.
- Excellent verbal and written communication, presentation, and interpersonal skills.
- Self-motivated with strong time management, organizational, and prioritization skills in a fast-paced, evolving environment.
- Applicants must be authorized to work for ANY employer in the U.S.
- We do not provide visa sponsorship for employment.
