Optimum is looking to shape exceptional experiences across their critical customer-facing channels, including optimum.com, the My Optimum mobile app, and video product experiences, by ensuring digital products are intuitive, delightful, and meet customer needs, mitigating friction and optimizing for customer intents and business drivers.
Requirements
- Expert proficiency with Figma for wireframing, prototyping, and leveraging design system libraries.
- Strong understanding of information architecture, interaction design patterns, and best practices for mobile and web applications.
- Proficiency with user-centered design methods.
- Motion design for micro animations and transitions desired.
- Proven ability to leverage data (analytics, A/B testing, user research) to inform design decisions and measure the impact of your work.
- Well-versed in best experience practices for iOS, Android, and responsive/adaptive web designs.
- Demonstrated ability to break down complex problems, think strategically, and deliver creative and effective solutions.
Responsibilities
- Actively collaborate with cross-functional teams (Product Management, Engineering, and Business Stakeholders) to identify and define customer problems and business opportunities, translating them into impactful design solutions.
- Utilize qualitative and quantitative data (analytics, A/B testing, user research) to inform and validate design decisions.
- Partner closely with UX Researchers to conduct usability testing and gather insights that ensure solutions effectively meet user needs.
- Translate complex problems into clear, elegant, and intuitive design solutions through the creation of wireframes, user flows, storyboards, high-fidelity mockups, and interactive prototypes.
- Rapidly test design hypotheses, gather user feedback, and iterate to refine solutions.
- Act as a strong advocate for the customer, championing design solutions that enhance the digital experience and optimize the end-to-end customer journey.
- Actively contribute to and utilize our evolving unified design system, ensuring consistency and efficiency across all customer engagement channels.
Other
- 3-5 years of proven experience in Product Design, with a strong focus on designing for native mobile applications (iOS and Android). Experience with responsive web design is also highly valued.
- A strong portfolio that demonstrates your ability to solve customer problems and mitigate friction.
- Excellent verbal and written communication, presentation, and interpersonal skills. Ability to articulate design rationale clearly to cross-functional teams and stakeholders.
- Self-motivated with strong time management, organizational, and prioritization skills in a fast-paced, evolving environment.
- Bachelor’s degree in Design or related field (or equivalent work experience).
