Longbridge is looking for a Product Development Specialist to help shape their products, support cross-functional initiatives, and drive continuous improvement across the organization, ultimately influencing product growth and supporting post-launch success.
Requirements
- Strong analytical skills, comfortable with metrics, dashboards, and basic data tools (ie. Excel, Tableau, etc.)
- Proven ability to translate feedback into actionable improvements
- Manage product lifecycle activities from ideation through implementation, ensuring milestones are met.
- Conduct competitive intelligence research and track trends across relevant markets.
- Foster a culture of continuous improvement by recommending enhancements to department processes and outputs.
- Strong written and verbal communication skills, including experience managing cross functional projects.
- Excellent communication and project management skills
Responsibilities
- Monitor Product Performance: Track and analyze KPIs, adoption rates, user feedback, and support trends to assess how products are performing in real-world use.
- Drive Continuous Improvement: Identify opportunities for refinement or enhancement based on data, customer insights, and cross-functional feedback.
- Manage Post-Launch Roadmap: Collaborate with sales, IT, marketing, and operations to prioritize and execute post-launch updates or fixes.
- User Feedback Loop: Establish structured channels to collect and interpret feedback from users, customer service, sales, and partners.
- Issue Resolution: Proactively identify post-launch issues and coordinate solutions with technical and business teams to minimize user friction and risk.
- Training and Enablement: Support internal teams (e.g., sales, customer support) with updated product knowledge, documentation, and FAQs based on what’s learned in the field.
- Stakeholder Communication: Deliver regular reports and presentations to leadership outlining product performance, lessons learned, and next steps.
Other
- 5+ years of relevant experience, preferably in the mortgage or reverse mortgage market.
- Exceptional attention to detail and commitment to producing high-quality work.
- Demonstrated problem-solving ability and innovative thinking.
- Strong organizational and time management skills; able to manage multiple priorities.
- Ability to influence decisions and build consensus across levels and functions.
