The company is seeking a Product Engagement Manager to serve as the connective tissue between the product team, customer-facing teams, and the user community to ensure the product is clearly understood by internal teams, effectively promoted to potential customers, and continually improved based on user input.
Requirements
- Familiarity with agile product development processes and tools like Jira, Confluence, or similar.
- Experience managing internal documentation or knowledge bases.
- Exceptional communication and writing skills—able to distill complex technical concepts into clear, accessible information.
- Strong organizational skills and the ability to juggle multiple projects and stakeholder needs.
- A proactive mindset and a collaborative spirit—you love connecting dots across teams.
- Experience in edtech, SaaS, or education-related industries.
- 3+ years of experience in product management, product marketing, customer success, or a related field.
Responsibilities
- Own and maintain our internal product documentation site (Google Sites), ensuring up-to-date and accurate information about product initiatives, features, and functionality.
- Develop clear, structured documentation that outlines the background of a product initiative and how the initiative fits into our company’s goals and mission
- Collaborate with marketing and go-to-market teams on product-related content such as website updates, email campaigns, launch announcements, and webinars.
- Coordinate with product managers to ensure accurate messaging and positioning of new features.
- Help translate technical feature work into user-friendly value propositions and narratives.
- Organize and lead regular “Product Office Hours” to engage customers and internal users with new or complex features.
- Manage user-facing feedback channels, including the ideas@ inbox and token exchange board.
Other
- 3+ years of experience in product management, product marketing, customer success, or a related field.
- Exceptional communication and writing skills—able to distill complex technical concepts into clear, accessible information.
- Strong organizational skills and the ability to juggle multiple projects and stakeholder needs.
- A proactive mindset and a collaborative spirit—you love connecting dots across teams.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
