KLA is looking to solve the business problem of maintaining the high performance and productivity of their products through a flexible portfolio of services, and to drive progress in the semiconductor industry by creating solutions that enable the digital age.
Requirements
- Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors.
- Strong analytic and data analysis skills.
- Excellent oral and written communication skills.
- Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
- Quick grasp of meaningful, sophisticated technical information.
- Semiconductor industry experience with specialization in E-beam, Vacuum or, Motion Control
- Familiar with reliability concepts; probability distribution, MTBF, MTTR, etc
Responsibilities
- Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
- Participate in and track the development and testing of system diagnostics and spec validation.
- Act as a two-way conduit for information transfer between the engineers responsible for developing our products and the field service teams responsible for product maintenance and support.
- Capture and analyze data from systems populations residing in remote customer sites to track performance and identify sources of detailed issues on technical, process, and people basis.
- Help develop and detail technical service procedures.
- Develop new training materials which may include written documents, video tutorials and on-line web based training.
- Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
Other
- Results oriented and driven to excel.
- Enjoys teaching, troubleshooting, working with groups of people, and explaining sophisticated things as simply as possible.
- Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
- Natural curiosity, inventiveness, and an interest in making things work better.
- Travel up to 15% of the time
