ArcGIS Monitor aims to help users work smarter by monitoring the health, performance, and usage of ArcGIS implementations. The job involves analyzing system metrics to optimize ArcGIS systems, detect anomalies, reduce costs, and understand system performance and capacity.
Requirements
- Experience deploying and/or administering ArcGIS Enterprise, ArcGIS Online, or other comparable IT systems (web / application servers)
- Familiarity with traditional RDBMS systems (preferably PostgreSQL), including common SQL commands and concepts
- Familiarity with general server administration on Windows or Linux
- Strong testing and QA experience with software products
- Experience maintaining and troubleshooting complex enterprise systems
- Experience with observability systems and performance monitoring concepts (Prometheus, OpenTelemetry)
- Working knowledge of at least one scripting or programming language (Python, Shell, PowerShell, JavaScript)
Responsibilities
- Work with software developers to design, build, test, and release high quality software
- Author and execute test plans; build and manage testing datasets for N-path, acceptance, and regression testing
- Research industry standards and specifications to translate requirements into software design
- Author Scrum user stories that define new feature capabilities to guide the software development process
- Communicate with product users to identify product requirements and advocate for their needs throughout the software development lifecycle
- Collaborate with product UI/UX designers to create mockups of rich user experiences for new capabilities
- Author user guide documentation and provide technical review of user guide documentation for accuracy, completeness, and usability
Other
- 2+ years of experience in a similar position supporting similar responsibilities
- Professional experience working as a GIS or IT practitioner maintaining a GIS or IT environment
- Strong communication and collaboration skills, working in a cross-functional environment
- Excellent problem solving and analytical skills
- Bachelor's in Geographic Information Systems (GIS), geography, computer science, or STEM related field
