Allstate is seeking an experienced product engineer to join their Infrastructure monitoring product under the observability group to configure, implement, and support monitoring of applications and infrastructure across on-prem, private, and public cloud environments. The goal is to enhance operations of existing distributed systems and provide optimal monitoring and IT system solutions.
Requirements
- Minimum 3 years of expertise in one or more of the following monitoring platforms: IBM Tivoli, IBM Netcool, IBM SevOne, ThousandEyes, and Microsoft SCOM.
- At least 2 years of proven experience with modern observability platforms such as Datadog or Dynatrace.
- Minimum 2 years of hands-on experience working in Agile product teams, influencing backlogs and advocating for non-functional requirements and continuous improvement.
- Strong understanding of engineering excellence, with a focus on iterative, outcome-driven delivery and strategic systems thinking.
- Demonstrated ability to operate in KPI-driven environments with accountability for achieving measurable results.
Responsibilities
- configuration, implementation and support for monitoring of the application and infrastructure hosted on-prem, private and public cloud environments
- Design and automate metrics and alerting to provide actionable insights and support enterprise reliability goals.
- Configure and manage core monitoring infrastructure, including upgrades, patches, and vulnerability remediation.
- Automate workflows for onboarding and instrumentation of applications, infrastructure, and middleware into monitoring platforms.
- Deliver monitoring solutions across APM, infrastructure, RUM, synthetics, mobile, network, and cloud/SaaS domains.
- Participate in root cause analysis and implement preventive measures to avoid recurring issues.
- Identify and build automation tools to reduce manual effort and optimize cross-platform operations.
Other
- Collaborate with cross-functional teams to ensure monitoring tools are available, reliable, and customer requests are fulfilled on time.
- Champion existing processes while driving continuous improvement through industry best practices.
- Ensure documentation meets compliance standards for accuracy, completeness, and data integrity.
- Designs systems with considerations for functional and non-functional needs for example reliability, availability and scalability etc.
- Foster a collaborative and innovative team environment to build long-term relationships.
- Ensure production platform stability and performance by meeting or exceeding KPIs.
- Work within an agile framework to deliver outcomes through standups, retrospectives, and paired programming.
- Partner closely with the product owner to ensure features, capabilities, stories, spikes, or chores are documented, sized, and tracked correctly to meet technical outcomes and acceptance criteria
- Embrace new ideas and continuously learn from both successes and failures.
- Exceptional communication and presentation skills, with the ability to engage stakeholders across all organizational levels.
- Practice engineering passion through self-directed learning and a commitment to staying current with emerging technologies.
- This job does not have supervisory duties.
- Compensation offered for this role is $70,500.00 - 124,125.00 annually and is based on experience and qualifications.
- The candidate(s) offered this position will be required to submit to a background investigation.
- Allstate generally does not sponsor individuals for employment-based visas for this position.
