KLA is looking to solve the problem of maintaining high performance and productivity of their products through a flexible portfolio of services, and is seeking a technical resource to optimize serviceability, reduce cost-of-service, and improve product service performance.
Requirements
- Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience preferred.
- Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Strong analytic and data analysis skills.
- Background developing and delivering remote technical training applying virtual reality, augmented reality and video.
- Experience with optics, image processing and motion control
- Knowledge of system hardware, diagnostics and software
- Experience with tooling, technical documentation, knowledge management, and training
Responsibilities
- Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
- Proactively optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.
- Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
- Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
- Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
- Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
- Contribute and write technical reports to communicate issues, analysis, and best-known methods
Other
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
- Results oriented and driven to excel.
- Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
- Excellent oral and written communication skills.
- Must be eligible to work in the USA
