ServiceNow aims to transform how work is done through AI-enhanced technology, and this role will drive customer outcomes, roadmap, and value realization for GenAI technology within their accounts by delivering ServiceNow's GenAI capabilities and technical advisory activities.
Requirements
- 5+ years of ServiceNow Platform experience
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired
- At least 8 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred
- Strong analytical and problem-solving skills
- Familiarity with Agile methodologies and experience working in an Agile environment
- Strong problem-solving skills and ability to work independently or as part of a team
- Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
Responsibilities
- Providing technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow’s GenAI solutions
- Lead GenAI enablement programs for the broader Customer Excellence organization
- Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
- Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow’s Impact GenAI accelerator offerings
- Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow’s GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners
Other
- Proven track record of driving business growth and customer satisfaction through innovative technology solutions
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
- Ability to work effectively in a fast-paced, dynamic environment
- Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
- Customer-focused mindset and commitment to delivering high-quality results
- Must be able to travel up to 50% annually
