Cardinal Health is looking to solve the problem of optimizing hospital reimbursement and improving patient access to medications by crafting digital products and services that help real people, while supporting colleagues as a member of the Product Experience team.
Requirements
- A clear grasp of experience design best practices for digital and real-world touchpoints
- IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools
- Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing
- Proficiency with relevant design tools
- Well-versed in the strategy, operations, and technology powering the healthcare business preferred
- 3+ years designing in healthcare for relevant segments a plus — e.g. consumer, pharmacy, health plans, etc.
- Comfort leading and designing within a modern product/service design lifecycle
Responsibilities
- Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design
- Guide product teams to deeply understand customer/user behavior, pain points, and needs
- Articulate experience challenges and opportunities for your product and in healthcare more broadly
- Relentlessly consider the whole system and each detail from the user’s perspective
- Prioritize what adds the most value for our users/customers and our business
- Clearly identify and test your hypotheses and assumptions
- Determine both quantitative and qualitative insights and translate them into actionable design tasks
Other
- 7-10 years’ experience designing digital products and/or services utilizing a human-centered approach preferred
- BS/MS degree in human factors, design, psychology, sociology, or relevant experience is preferred, not required
- Exceptional visual, verbal, and written communication skills in service of impactful storytelling
- Ability to guide team members and stakeholders through a design thinking mindset
- Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration
