Allegion is looking to improve the customer experience of their new and updated products by identifying and addressing potential user frustrations and fielded product problems early in the development cycle.
Requirements
- Mechanical inclined, able to use small hand tools effectively
- Experience with: Microsoft Outlook, Microsoft Excel, Microsoft Power BI, Microsoft PowerPoint, Viseo, and Microsoft Teams
Responsibilities
- Work closely with Product experience & NPD program extended team members to effectively communicate witnessed and anticipated Customer interface and experience-based concerns and to drive user expectations into our new product offerings.
- Help define and verify anticipated customer experience issues and concerns with new products or products with significant updates focusing on the real Customer Experiences being delivered.
- Sit in on review for historical customer feedback and consult with current customers, Technical Services, Field Support, and Marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying customer experience improvement opportunities and features in each new product offering.
- Help define product experience-based requirements with engineering and product management associates.
- Perform early prototype product, minimal viable product testing and system validations with use case driven scenario testing to discover, manage, and avoid product frustrations and fielded product problems.
- Promote design guidelines UI/UX best practices and Allegion standards throughout our products, software applications and website interfaces.
- Drive common features across similar products so that Allegion products interface and work better together.
Other
- Pursuing a bachelor’s degree in business, management, technology, or engineering
- Strong analytical and problem-solving skills for conducting market research and identifying opportunities for product improvement
- Excellent verbal, written, computer, and presentation skills
- Team player able to quickly establish successful cooperation with all colleagues
