Allegion aims to redefine safety by ensuring their new and updated products provide a robust and intuitive customer experience, addressing real-world customer needs and frustrations with their security products.
Requirements
- Familiar with Bluetooth and Wi-Fi wireless communication methods, features and requirements
- Familiar with Embedded controller product implementations and limitations
- Familiar with Access Control Concepts
- Familiar with Internet of Things
- Familiar with Power supplies and multimeter.
- Must be computer literate and comfortable working with Microsoft Office Applications
- Familiar with Electro-mechanical Locking Devices, Gateway/Bridge Communication, Access Control, Mobile Applications, POE power, and Cloud components
Responsibilities
- Work closely with NPD program extended team members to effectively communicate witnessed and anticipated Customer interface and experience-based concerns and to drive user expectations into our new product offerings.
- Collaborate and deliver product training materials and support to fully describe new products, provide anticipated customer questions, solutions, and to ensure the Call Center and Field Specialist Support core team members are knowledgeable and ready to support at launch.
- Define and verify anticipated customer experience issues and concerns with new products or products with significant updates focusing on the real Customer Experiences being delivered.
- Review historical customer feedback and consult with current customers, Technical Services, Field Support, and Marketing associates to uncover and baseline attributes of similar products currently offered, with the goal of identifying customer experience improvement opportunities and features in each new product offering.
- Define product experience-based requirements with engineering and product management associates.
- Drive simple and intuitive product designs and end user experiences that improve adoption of Allegion products.
- Work closely with project teams, business stakeholders and external vendors or contracted sources to define actions, budget, and schedule customer experience validations with actual product installations, witnessed real-life installations and product use at customer sites.
Other
- Bachelor's degree in EE, EET, CE, CET, ME MET or Business related field
- 1-3 years’ experience working with: Implementation and use of consumer/commercial electronic locking and security devices, Customer facing Use Cases development and User Interface standards, Bluetooth and Wi-Fi product connectivity and use, Experience in Access Control and Electronic Security Industry
- Good presentation skills for customer-facing communications and internal business stakeholder product documentation and training
- Familiar with electronic device troubleshooting tools and processes
- Mechanical inclined, able to use small hand tools effectively
