Microsoft is seeking an experienced Product Go-to-Market Manager to co-lead their D365 Customer Service, Field Service and Contact Center business within the Dynamics 365 GTM Team. The role aims to shape and scale Go To Market (GTM) strategy, operations, and execution across sales, marketing, customer success, and partner teams to drive business growth through AI Business Process Solutions.
Requirements
- 5+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.
- 5+ years building relationships and driving regular engagements with relevant stakeholders
- 8+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience
- Bachelor's Degree in Business, Marketing, Computer Science, or related field OR equivalent experience.
Responsibilities
- Supports the creation and pursuit of white-space growth opportunities for Customer Service, Field Service and Contact Center products.
- Leverages knowledge of revenue, share targets, and the area/subsidiary's capabilities in order to develop strategies and programs that maximize performance.
- Builds relationships and drives regular engagements with relevant stakeholders to operationalize competitive strategies and land implementation of solutions that drive strategic impact and increased market share for Microsoft and partners.
- Leads development and orchestration of an Americas GTM plan, integrating product releases, marketing moments, and field/partner programs, working across sales, marketing, consulting, customer success, and partner teams to support cross-functional execution
- Drives GTM strategy and lands growth plans (e.g., revenue, contact acquisition, customer engagement).
- Creates program strategies to drive target market share gains and engages stakeholders to drive the local product marketing growth strategy.
- Acts as a primary product spokesperson and product evangelist for the business as a whole, inclusive of products within the Product Manager-owned portfolio.
Other
- Embody our Culture and Values
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
- Travel 0-25 %
- Work site 0 days / week in-office - remote
