Ford Motor Company is transitioning to a future defined by connected vehicles and digital experiences. The Integrated Services business needs to develop and deliver cutting-edge software subscriptions and services. The Global Data, Insights & Analytics (GDIA) organization is seeking a Senior Director to lead foundational and advanced data, analytics, and AI capabilities for this rapidly expanding business to drive data-driven decision-making and unlock new revenue streams.
Requirements
- 12+ years of progressive experience in data science, analytics, business intelligence, or machine learning roles.
- 7+ years of experience in a leadership role, building and managing high-performing data, analytics, and AI teams.
- Experience in the automotive, software-as-a-service (SaaS), subscription, or consumer technology industries.
- Strong understanding of customer lifecycle management in a subscription business context (acquisition, activation, retention, churn, monetization).
- Proven experience in defining and executing data strategies that have driven significant business outcomes.
- Extensive experience with cloud-based data platforms (e.g., GCP, AWS, Azure).
- Demonstrated expertise in statistical modeling, machine learning algorithms, generative AI and their practical application to business problems.
Responsibilities
- Define and articulate the comprehensive data, analytics, and AI strategy and roadmap for Ford's Integrated Services, aligning with overall business objectives, customer experience goals, and GDIA's "enterprise data strategy.
- Identify and prioritize key business questions that can be answered through data, driving significant improvements in product development, customer acquisition and retention.
- Recruit, mentor, and develop a high-performing team of data scientists, data analysts, data engineers, and ML engineers dedicated to Integrated Services.
- Oversee the design, development, and maintenance of robust, scalable, and secure data infrastructure and platforms that support real-time and batch processing of subscription data, leveraging and contributing to GDIA's enterprise data platforms and tools.
- Establish and enforce data quality standards specific to customer subscription data, in adherence to GDIA's global standards.
- Drive the adoption of advanced analytics tools and techniques to generate deep insights into customer behavior, service usage, revenue optimization and business performance.
- Lead the end-to-end lifecycle of AI/ML models, from ideation and prototyping to deployment, monitoring, and continuous improvement.
Other
- Champion a data-driven culture across the Integrated Services organization, influencing product, engineering, marketing, and business development teams, while leveraging GDIA's best practices and resources.
- Foster a culture of innovation, collaboration, continuous learning, and accountability within the team.
- Provide strong technical and strategic guidance, ensuring best practices in data quality, and ethical AI development.
- Partner closely with Product Management to embed data and AI into the product lifecycle, informing feature development and roadmap decisions.
- Present complex data findings and strategic recommendations to executive leadership within Integrated Services in a clear and compelling manner.
