Recidiviz is looking to increase the impact of their products by driving up usage and adoption in their partner states. The Product Growth Manager will be responsible for increasing the adoption and impact of Recidiviz tools by acting as the face of Recidiviz to users and having boots on the ground.
Requirements
- Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
- Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
- Ability to quickly learn how to synthesize feedback and learnings so it's actionable to our product and engineering teams
- Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
- Experience with data-driven decision-making
- Experience with software products
- Experience with A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc.
Responsibilities
- Manage new product rollouts onsite and virtually, including training new users
- Run state-agnostic broad-reaching and scaled engagement and adoption tactics
- Run state-specific custom-tailored engagement and adoption tactics
- Manage inbound feedback and support requests from users
- Track and measure the results and outcomes of all Product Growth work
- Define and execute a measurement plan
- Build and execute a post-launch nurturing plan
Other
- Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. We expect these trips to include visits to prisons and parole offices.
- A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.
- Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.
- Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don't need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it's actionable to our product and engineering teams.
- Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.
- 3+ years of relevant work experience in external-facing and/or project management focused roles
- Visa sponsorship: Not available
