Arc'teryx is looking to deliver an unforgettable experience to its guests through its retail floor, by having product-obsessed guides who can share technical product knowledge and support with problem solving.
Requirements
- Point-of-Sale system knowledge
- Technical product knowledge
- Problem-solving skills
- Ability to work with technology, including phones and computers
- Ability to lift boxes weighing 5-30 lbs
- Basic math skills for processing transactions
- Data entry skills
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Providing feedback on merchandising and in-store experience to help drive sales
- Supporting with and participating in various store tasks as assigned by the leadership team
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Other
- Passionate about delivering exceptional customer service
- Self-motivated and enjoys problem solving
- Highly flexible and adaptable when faced with ambiguity
- Available to work a minimum of one open, one close and one weekend shift each week
- Available for a minimum of 10-40 hours per week
