Delivering an unforgettable experience to guests and driving sales at Arc'teryx retail stores
Requirements
- Technical product knowledge
- Point-of-Sale system experience
- Basic computer skills
- Social media experience
- Inventory management skills
- Problem-solving skills
- Technical skills to support in-store experience
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Providing feedback on merchandising and in-store experience to help drive sales
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Other
- Passionate about delivering exceptional customer service
- Self-motivated and enjoys problem solving
- Highly flexible and adaptable when faced with ambiguity
- Available to work Black Friday and from the second week of December until the end of the holiday season
- Available for a minimum of one open, one close and one weekend shift each week
