Arc'teryx is looking for a Product Guide to be the face of the brand on the retail floor, delivering an unforgettable experience to guests by sharing technical product knowledge and supporting with problem-solving.
Requirements
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Providing feedback on merchandising and in-store experience to help drive sales
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Other
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
- You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
- You authentically share product knowledge with guests and recommend products based on their interests and needs.
