Arc'teryx is looking for a Product Guide to be the face of the brand on the retail floor, delivering an unforgettable experience to guests by sharing technical product knowledge and supporting with problem-solving. The role aims to inspire brand evolution through bold objectives in stores and communities.
Requirements
- Sharing technical product knowledge
- Supporting with problem solving
- Building a strong understanding of our products
- Utilizing the Point-of-Sale system
- Processing guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Answering store phones and responding to voicemails and store emails
- Responding on the Epicenter social media channels
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
- Providing feedback on merchandising and in-store experience to help drive sales
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Other
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
- You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
- You authentically share product knowledge with guests and recommend products based on their interests and needs.
- You prioritize your own development, personally and professionally, and celebrate the achievements of others.
- You recognize that we create a better world, together.
- Championing Arc'teryx as a brand ambassador both in-store and in the community
- Developing your passions both in and out of the store with the support of the team
- Maintaining an open, collaborative relationship with your team and store leadership
- Supporting with and participating in various store tasks as assigned by the leadership team
- You are passionate about delivering exceptional customer service
- You love to have fun at work, and hold yourself accountable to what is required of you
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
- All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season
- You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
- Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
- You are available for a minimum of one open, one close and one weekend shift each week
- Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
- Full Time – 30- 40 hours per week (5 days per week)
- Part Time – 10- 30 hours per week (2-4 days a week)
- Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
- We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
- Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.
- We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
- All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
- We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
- Join us in creating positive change in ourselves, our communities, and the world.
- Live it.
- Get out there - the mountains make us better
- Disruptive evolution.
- In pursuit of better.
- Always.
- Commit.
- We set bold objectives and see them through.
