ARC'TERYX is looking for a Product Guide to be the face of the brand on the retail floor, delivering an unforgettable experience to guests and contributing to the brand's evolution through bold objectives in stores and communities.
Requirements
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
Responsibilities
- Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
- Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
- Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
- Providing feedback on merchandising and in-store experience to help drive sales
- Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
Other
- You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests.
- You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.
- You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.
- You prioritize your connection with nature and celebrate others doing the same.
- You authentically share product knowledge with guests and recommend products based on their interests and needs.
