PatientPoint is looking to improve health outcomes for millions of patients nationwide by providing technical support for product hardware to internal teams and trade shows.
Requirements
- Extensive knowledge in Computer Science, Information Technology, or a related field.
- Experience with product hardware installation, configuration, and troubleshooting.
- Familiarity with Android OS and Linux OS setup (Tools like Adb, Screen share from Android)
- Experience working in a fast-paced environment.
- Experience with trade show setup and maintenance.
- Experience with product demos.
- Experience with project management.
Responsibilities
- Collaborate with sales representatives to ensure that they receive the correct hardware and that it is properly configured to meet their needs.
- Work out of a Jira project to ensure all internal requests for HW is fulfilled in a timely manner. Setup and manage a KPI around turn around time for such requests.
- Provide technical support to customers over the phone, email, and chat.
- Troubleshoot and resolve hardware issues.
- Work closely in Salesforce to order correct equipment from our warehouse. Understand logistics around shipping using FedEx or UPS
- Travel to trade shows to set up and maintain product hardware demonstrations and displays. Maintain and Manage our Innovation Centers with product and technology showcase booths
- Provide training to sales representatives and trade show staff on product hardware.
Other
- Ability to travel frequently.
- Excellent customer service and communication skills. Be able to set the right expectation with our internal customers.
- Ability to work independently and as part of a team.
- Deep curiosity.
- Ability to prioritize across multiple internal and external priorities.
- Attention to detail.
