The University of Maryland Medical System (UMMS) is looking to promote and facilitate the adoption of its product portfolio within UMMS and its affiliates as well as external clients and customers by implementing products, solutions, and services for end users.
Requirements
- Computer skills: A product implementation specialist must be skillful in using data analysis tools, including Tableau/Excel/Python/SPSS/R etc.
- Demonstrate basic understanding of software and technologies deemed relevant to machine learning, artificial intelligence, operations research, pattern mining, natural language processing, statistics, etc.
- Skillful in using data analysis tools, including Tableau/Excel/Python/SPSS/R etc.
- Expert in utilizing various Microsoft Office packages
- Knowledge of intellectual property policies, procedures, and practices
- Experience with startups preferred
- Experience with technology, software, or medical device companies
Responsibilities
- Understand the unique operational needs of each customer, promoting the products, and carrying out analytics on customer operations and performance after purchase.
- Communicate technical requirements to the production department and ensure that product and process teams clearly understand the data and setup needs, as well as coordinate the required security and other audits.
- Independently handle customer implementations and accurately configure the product at the customer’s facility or at the point of purchase.
- Monitor customer operations, product experience, and operational outcomes and ensure that the product is working well on customer sites.
- Provide customer feedback to refine the vision and strategy, and educate inbound product managers and developers on detailed feature ideas to the product roadmap.
- Partake in product development meetings to comprehend new functionalities and provide report on customer feedback.
- Respond to customer submitted support requests as needed.
Other
- Bachelor’s degree in Mathematics/Statistics, Engineering, Physical or Biological Sciences, Information Technology, or closely related field.
- 5+ years of product implementation experience
- 2+ years of experience with startups preferred
- Ability to work both independently with minimal supervision and as a team player
- Possess the ability to assimilate information (especially product information) quickly and accurately
