SpotOn is looking for a Product Implementation Specialist to implement software solutions integrating the company's POS, restaurant management, and payment platforms with third-party applications, ensuring accurate, efficient, and timely implementations for restaurant clients.
Requirements
- Strong understanding of POS systems, payment processing, and restaurant operations.
- Familiarity with software integrations, API communication, and data mapping between systems.
- Working knowledge of labor management or HR/payroll platforms (e.g., Teamwork, HotSchedules, 7shifts, ADP).
- Basic knowledge of guest management/reservation systems (e.g., Reserve).
- Proficiency with Google Workspace, CRM tools (Salesforce, HubSpot), and project management software (Jira, Slack, Asana).
- Experience in software implementation, technical support, or integrations, ideally in SaaS, hospitality, or fintech; familiarity with POS, restaurant operations, labor management, or API-based integrations preferred.
- Comfortable learning new tools, systems, and integration methods.
Responsibilities
- Implement integrations between POS/restaurant systems and third-party applications, including online ordering, accounting, payroll, loyalty, CRM, or delivery platforms.
- Configure and deploy Teamwork (scheduling, payroll, tip distribution, internal communication) and Reserve (reservations, waitlists, guest profiles) platforms to meet client needs.
- Perform quality assurance, data validation, and testing to ensure accurate setups and integrations.
- Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.
- Contribute to process improvements, integration playbooks, and technical documentation.
- Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
- Collaborate with internal teams (Sales, Product, Support, Customer Success, Engineering) to ensure seamless client experiences.
Other
- Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
- Lead client onboarding sessions, including kickoff calls, training, and go-live support.
- Maintain accurate records of project activities, configurations, and client environments.
- Provide guidance and mentoring to junior implementation specialists as applicable.
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Excellent organizational, communication, and client-facing skills.
- Strong problem-solving, analytical, and troubleshooting abilities.
