Fluke is seeking an Innovation Catalyst to coach and facilitate cross-functional teams in ideating, exploring, and validating new software solutions that meet customer needs and are aligned with Fluke’s business objectives
Requirements
- Experience with LLMs such as ChatGPT, Claude, or Gemini
- Writing prompts for specific AI outcomes
- Expertise in qualitative and quantitative research methods, including VOC, JTBD, and usability testing
- Experience with iterative prototyping and software development processes
- Facilitation and coaching
- Strategic planning
- Market research
Responsibilities
- Collaborate with cross-functional teams to identify innovation opportunities for Fluke
- Lead immersive customer research including interviews, field visits (Gemba), and observational studies to uncover high-value problems and unmet needs
- Rapidly develop and test solution prototypes with target users to validate desirability, usability, and product-market fit
- Create discussion guides, test plans, and other research tools to support qualitative and quantitative studies
- Analyze research findings to generate actionable insights and guide prototype development
- Serve as a coach and facilitator for early-stage innovation teams, assisting them through Fluke’s Growth Accelerator and Dream processes
- Monitor and report on innovation KPIs, funnel health, and project progress using innovation dashboards
Other
- 7+ years of experience in product innovation, customer research, or software and firmware validation
- Proven track record of turning customer insights into validated product concepts
- Strong facilitation and coaching skills; able to lead cross-functional teams through ambiguity
- Excellent communication and storytelling skills; able to synthesize complex data into compelling narratives
- Bachelor’s degree in human-centered design, engineering, science, psychology, or related field; advanced degree or MBA preferred
