The Estane Product Integrity Manager is responsible for ensuring the highest standards of product quality, consistency, and customer satisfaction for Estane products, balancing commercial and technical objectives to deliver robust products and exceptional customer experiences.
Requirements
- Deep understanding of product performance testing, manufacturing processes, and commercialization.
- Experience with dFMEA, Management of Change (MOC), and scale-up processes.
Responsibilities
- Lead Product Quality Incident Teams in response to customer QP complaints including root cause analysis investigations with 4-Step problem solving.
- Manage non-conforming material disposition and coordinate alternative raw material approvals.
- Ensure product consistency aligned with performance specifications and customer approvals.
- Drive robust product design and specification development to prevent future quality issues.
- Conduct design reviews (dFMEA) and support complexity reduction and EOL components/products initiatives.
- Support scale-up and plant trials (eMA) for new materials and manufacturing authorizations.
- Ensure Technical Data Sheets (TDS) align with manufacturing capabilities, application requirements, and handling needs.
Other
- Maintain intimate understanding of Estane product performance in end-use applications, including customer requirements and tolerances.
- Identify and communicate strengths and weaknesses in product design.
- Acquire and leverage insights through frequent consultation with TPU technology managers.
- Serve as key contact advocating for customer needs and balancing technical service with operational realities.
- Work closely with internal teams to deliver a consistent, positive customer experience.
- Make decisions impacting customer experience, going beyond meeting product specifications.
- Collaborate with global operations quality personnel and internal technical/commercial teams to support business growth and customer retention.
- Coordinate internal functions to support overall customer satisfaction and business objectives
- Strong leadership and team management skills, with experience leading cross-functional teams.
- Demonstrated ability to resolve complex quality issues and manage customer complaints.
- Excellent communication, problem-solving, and decision-making abilities.
