Salesforce is looking for a Product Pilot Program Manager to manage customer pilot programs for pre-GA features at Slack, aiming to gather high-quality customer feedback to drive product decisions and improve the product development lifecycle.
Requirements
- 7+ years experience managing cross-functional programs spanning engineering, product, marketing, and sales teams
- Demonstrated ability to create scalable processes and frameworks from ambiguous requirements
- Deep understanding of product development lifecycles and launch methodologies
- Basic understanding of software development processes and technical product constraints
- Familiarity with product analytics platforms (Amplitude, Mixpanel, or similar)
- Data-driven decision making with proficiency in analytics tools and metrics frameworks
Responsibilities
- Define and Drive Pilot success for all our tier 2 and higher products / features, accelerating speed to insight for our product teams
- Document and standardize the end-to-end pilot sign-up, customer onboarding, management, and close-out process across all product teams - leveraging automation and AI wherever possible
- Refine and continuously improve pilot methodologies based on learnings from historical launches (Canvas, Huddles, Lists, Workflow Builder, AI features)
- Create scalable frameworks that can be adopted across PDE teams regardless of product complexity or target audience
- Partner directly with PDE leads, Slack Research and TPMs to embed pilot processes into every build and launch cycle from conception to GA
- Partner directly with product legal teams to uncover levers to expedite Slack-owned pilot contract processes
- Support start to finish pilot execution for every prioritized launch, ensuring consistent quality and measurement standards (includes activities such as pilot record creation, nomination management, external channel stand-up)
Other
- Bachelor’s degree in Business, Finance, Computer Science, or a related field. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Smart, humble, hardworking, and collaborative mindset: ready to partner and work cross-functionally to drive consistent value delivery and process improvement
- Experience at high-growth B2B SaaS companies with complex product portfolios
- Background in collaboration software, productivity tools, or workplace technology
- MBA or equivalent advanced degree in business, product management, or related field
