Particle Measuring Systems (PMS) is looking to accelerate growth by focusing on its Service offerings, aiming to maximize lifecycle revenue, create a robust service portfolio, improve attachment/renewal rates, optimize pricing, and enhance sales enablement to deliver greater customer value post-product sale.
Requirements
- 3 or more years of experience marketing Service in the Semiconductor or Life Sciences industries
- Strong commercial mindset with ability to link technical service features to customer business outcomes.
- Data-driven decision-making, especially around service sales forecasting and performance tracking.
- Has demonstrated marketing and/or business skills, including market assessments, prospecting, business development, and customer management.
Responsibilities
- Lead the creation, definition, Define and management of the portfolio of service offerings (e.g., service contracts, maintenance, training, remote support, upgrades, parts programs) with cross-functional stakeholders to maximize lifecycle revenue and customer value.
- Partner with regional service and sales teams to develop go-to-market strategies, pricing models, tools, and sales collateral that enable effective selling of service offerings.
- Translate technical service capabilities into clear, differentiated value propositions for customers, focusing on uptime, cost of ownership, and performance outcomes.
- Identify opportunities for new or enhanced service offerings (e.g., digital/remote services, predictive maintenance, subscription models) aligned with customer needs and business strategy.
- Manage service products through their lifecycle, from introduction and growth to renewal, enhancement, or phase-out.
- Work closely with service delivery, field service, and operations teams to ensure feasibility, scalability, and quality of offerings.
- Develop business cases and requirements documents to justify and guide R&D efforts
Other
- Ensures production planning efforts are accurately forecasted and staged
- Inspire and drive the organization toward the common roadmap goals.
- Maintain a clear understanding of competitive space and each products value proposition
- Responsible for the creation and deployment of technical marketing, sales information, and collateral to field personnel and customers. Ensures accuracy and timeliness of collateral.
- Collaborates with a variety of functional areas such as sales, engineering, manufacturing, and operations related to product management, sustaining engineering, and order fulfillment.
- Maintains customer communications and contacts thru an online CRM system.
- Works with MarCom on collateral and tradeshows related to the product line
- Administers and complies with all EH&S policies, and procedures as set forth by Federal, State, and company directives.
- Ability to influence and align cross-functional teams (sales, service delivery, finance, product).
- Has proven ability to work across functional and cultural boundaries
- BS degree in Engineering or the sciences. An advanced degree or MBA is a plus
- Strong verbal and written communication skills
