KnowBe4 is looking to expand its global reach by ensuring its cybersecurity + HRM platform is accessible and understandable to international customers in their native languages. The Product Localization Manager will be responsible for managing the entire lifecycle of translation and localization projects to achieve this.
Requirements
- Experience with translation management systems like Phrase
- HTML/CSS knowledge
- familiarity with JSON/YAML file structures
- working knowledge of Jira, Zendesk, and Google Workspace for seamless cross-functional collaboration
Responsibilities
- Manage end-to-end localization projects for Product and Engineering sectors, ensuring seamless delivery of translated content that maintains KnowBe4's quality standards while meeting critical deadlines that support global market expansion
- Compare pricing across multiple language service providers, negotiate optimal rates, and coordinate with specialized vendors to deliver cost-effective, high-quality translations that maximize our localization budget impact
- Assign and oversee linguistic quality assurance (LQA) reviews, perform comprehensive quality checks, and ensure all localized content complies with organizational guidelines while maintaining cultural authenticity and technical accuracy
- Collaborate with Product and Engineering teams to successfully implement localized content into KnowBe4's products, knowledge base, and platforms, working with HTML/CSS, JSON, YAML, and various file formats to ensure seamless user experiences
- Maintain, improve, and synchronize translation memories and term bases across multiple projects, continuously enhancing our localization efficiency and consistency while updating process documentation for scalable operations
Other
- 3+ years of localization project management experience with proven track record of delivering complex translation projects on time and within budget in fast-paced technology environments
- Fluency in English plus one other language (ideally Japanese, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or French), with deep cultural understanding that enables effective communication across global markets and vendor relationships
- Detail-oriented approach with ability to evaluate vendor quality and pricing to ensure optimal translation services, combined with strong communication skills to resolve issues and achieve top-level quality standards
- Self-sufficient execution style with ability to manage multiple complex projects with minimal direction while meeting strict deadlines in dynamic, fast-paced environments
- Proven ability to build strong partnerships with third-party language service providers, negotiating effectively while maintaining collaborative relationships that deliver exceptional results
- Remote positions open to the US only.
