PNC is looking to optimize its retail lending product offerings and customer experience by leveraging technology, operations, and data analytics to create a differentiated product experience.
Requirements
- Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
- Emerging Technologies
- Product Development Strategy
- Solutions Development
- Design Thinking
- Product Management
- Product Development
Responsibilities
- Own end to end client experience of a particular client journey (e.g. early onboarding)
- Optimize processes throughout the end to end client funnel including segmentation, channels and distribution, and response and fulfillment
- Partner with Marketing to deliver relevant messaging in clients’ channel of choice and continuously improve via test and learn
- Refine and develop ongoing and future technology and project roadmaps with relevant teams
- Uses knowledge of emerging technologies to deliver product to customers through all applicable channels.
- Evaluates potential product or experience development projects for feasibility and value.
- Ensures successful outcomes from key stakeholders including sales, marketing, digital channel delivery and other internal service partners.
Other
- Responsibilities require time in the office or in the field on a regular basis.
- Some responsibilities may be performed remotely, at the manager’s discretion.
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business challenges and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
