At SpotOn, the business problem is to help restaurants and small businesses compete and win with flexible payment and software technology, by building innovative, high-impact products for the 15 million people who live and work in the restaurant industry.
Requirements
- 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software
- Deep understanding of the product development lifecycle, with a proven ability to deliver intuitive, high-quality products that scale across multiple platforms
- Technically fluent—you can engage effectively with engineers, understand APIs and systems architecture at a high level, and are comfortable discussing trade-offs in implementation.
- A metrics-driven work style that leverages data to make informed decisions.
- Exceptional communication skills, with the ability to clearly articulate product vision, rationale, and tradeoffs to cross-functional teams and stakeholders.
- Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.
- Ability to make decisions with imperfect information, know how to lead without authority, and be comfortable managing chaos, ambiguity, and complexity.
Responsibilities
- Be an integral part of defining the product strategy for SpotOn restaurant software suite.
- Own and manage the product roadmap—making thoughtful, data-informed trade-offs based on customer needs, market dynamics, and business priorities.
- Bring an innovative mindset to product design and vision, challenging assumptions and looking for bold ways to solve customer problems.
- Partner closely with cross-functional teams—including Engineering, Design, Marketing, Data Science, Ops and GTM—to gather input, align priorities, and deliver impactful solutions.
- Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities that drive differentiation and sustained growth.
- Lead a continuous cycle of experimentation, learning, and iteration, using insights and data to guide product decisions.
- Cultivate strong relationships with internal stakeholders and external partners, acting as the product’s advocate and voice of the customer.
Other
- Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe) is a significant plus
- Ability to work with cross-functional teams and stakeholders
- Ability to communicate effectively with internal stakeholders and external partners
- Ability to make decisions with imperfect information and manage chaos, ambiguity, and complexity
- 4-year degree or equivalent experience
