BetterHelp is looking to solve the business and technical problem of making mental health care more accessible by optimizing their existing platform and launching new products and features to improve quality and accelerate growth.
Requirements
- Minimum of 3 years & 5 years of experience (for PM & Sr. PM respectively) in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
- Growth and experiments driven mindset with a proven ability to execute and deliver results.
- Basic SQL knowledge to navigate and utilize BI tools effectively.
- Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
- Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
- Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
- Great eye for UX and understanding of its related metrics.
Responsibilities
- Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
- Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
- Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
- Partner with the design team, create a user experience that is both delightful and effective.
- Perform UAT and functional QA to make sure we're launching only good stuff!
- Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
- Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
Other
- Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes
- Work cross functionally with other PMs to support marketplace engagement
- Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
- Participate in setting the strategy and long-term direction for the organization.
- Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
