Tauck is looking to enhance and manage its collection of tour series programs, ensuring seamless execution, guest satisfaction, and brand delivery. This involves product development, operational efficiency, budget management, and continuous improvement based on feedback.
Requirements
- Proven technical/computer systems aptitude
- Proficient in MS Excel, Microsoft, PowerPoint
- Ops Manager, Mariposa, Web Contracting and iSeries a plus
Responsibilities
- Own performance and execution of collection of tours, including tour design, continuous enhancement, choreography & implementation of all tour elements.
- Lead annual contracting process for tours, collaborating/providing direction to the Purchasing team.
- For new products, establish and lead new product development, lead pre-season training/rehearsal travel, train Tauck Directors, develop technical itinerary detailing all operational elements, suppliers, update operational tour budget, create appropriate contracting information, and provide yield, sales and marketing support.
- Seek and incorporate feedback from internal & external customers (Operations, Purchasing, Reservations, Finance, TD’s and TD Management, Guest Relations, sales & guests) for tours in region.
- Ensure all deadlines are met in Product Planning Calendar, which includes internal systems updates and broader company communications (e.g. training, creative review).
- Owns cash management of the tour budget. Ensures accurate costs (cash and budgeted) are current in all systems.
- Partners with Yield & Finance to identify fixed costs and release penalties
Other
- Responsible for leading and managing the design, preparation and implementation of a collection of tour series programs (between 10-20 in count each operating between 5-50 times a year).
- Lead seamless execution of all tour elements and components that are involved in the creation and operation of each tour series, through onsite visits, supplier management, processes, identification of resources and successful implementation of operational details.
- Product Managers are responsible for all matters pertaining to product enhancements and tour feedback from Tauck Directors, guests and internal staff for assigned tours.
- Responsible for meeting and exceeding guest satisfaction levels and on-tour brand delivery and fulfillment.
- Owns tour budget and management of tour related costs.
- Requires an ability to multi-task and support/collaborate with many cross-functional teams, including Purchasing, Operations, Guest Relations, Finance, Tour Director Management, Reservations, Journey Preparation, Creative and Brand Management.
- Must be comfortable in a matrix structure.
- Ability to be flexible and work through multiple tasks concurrently, quickly and accurately
- Must possess outstanding interpersonal skills and develop partnerships with multiple departments
- Excellent time management skills and proven ability to meet deadlines
- Ability to work in a fast paced environment
- Detail oriented and strong organizational and analytical skills
- Ability to adapt to new situations and maintain a positive attitude
- Ability to work independently and as a member of a team
- Excellent oral and written communications skills to communicate the Tauck brand.
- Ability to travel up to 100 days per calendar year, and for extended periods as needed. By way of example, one month in destination for new product development or enhancement
