Synapse Health is looking to transform the DME industry by fixing the fractured DME ecosystem and eliminating age-old DME headaches through tech-based solutions. The Equip line of business aims to radically improve the durable medical equipment (DME) experience in post-acute care settings by modernizing care delivery, streamlining operations, and expanding access to high-quality services.
Requirements
- Minimum of 3 years of experience in product management.
- Comfortable working with internal stakeholders, running discovery, and writing requirements; experience partnering with geographically distributed and offshore engineering teams in a remote environment.
- Data-literate—able to define KPIs, read dashboards/queries, and make evidence-backed decisions.
- Hands-on requirements owner who gathers and documents needs, understands intent, and writes high-quality epics and user stories with clear acceptance criteria and edge cases; maintains backlog hygiene and ensures traceability from goals to releases.
- Experience in integrating with EHRs or other clinical/claims systems.
- Familiarity with applying AI/automation to streamline documentation or workflows.
- Hands-on experience improving performance and user experience through analytics and/or Real User Monitoring.
Responsibilities
- Own problem discovery for your areas.
- Write clear requirements.
- Partner closely with engineering.
- Launch and learn.
- Measure what matters.
- Triage and improve.
- Communicate clearly.
Other
- Execution-focused, hands-on Product Manager.
- Reports to the Equip Product Lead.
- Collaborate closely with engineering (a combined onshore and offshore team), operations, and business stakeholders.
- Bachelor's degree in Computer Science, Information Technology Management, Marketing, Business Administration, or a related field, or equivalent practical experience.
- Excellent verbal and written communication, strong organization, and collaborative working style; low-ego, team-first mindset.
