Zoom is looking to solve the problem of delivering scalable, reliable, and user-friendly communication solutions for its cloud-based phone services, focusing on telephony features to drive user engagement and business impact.
Requirements
- Familiarity with SIP signaling, RTP, WebRTC, H.323, and telephony hardware (e.g., PBX systems, IP phones)
- Understanding of QoS, network latency, jitter, and packet loss, and their impact on call quality
- Experience with APIs for integrating telephony services (e.g., RESTful APIs) and Agile processes for managing scrum teams
- Strong understanding of cloud or premise-based enterprise unified communications platforms, with a demonstrated ability to deliver innovative solutions in dynamic environments
- Experience in driving enterprise SaaS, communication, and collaboration products and technologies is a strong advantage
Responsibilities
- Define and prioritize product features and enhancements to delight customers
- Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services
- Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery
- Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap
- Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness
- Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders
Other
- Bachelor’s degree in a technical field (e.g., Computer Science, Electrical Engineering) with 10 years of product management experience focused on telephony solutions
- Excellent communication skills, capable of influencing, inspiring, simplifying ideas, telling impactful stories, and driving clear decisions
- Proven success in telephony-centric businesses, with experience in enterprise SaaS, communication, and collaboration products
- Ability to work in a hybrid environment with a mix of office and remote work
- Location-based compensation structure may apply
