Cresta is looking to transform customer conversations into a competitive advantage by unlocking the true potential of the contact center.
Requirements
- Strong technical understanding, systems thinking and exposure to building Agents
- Experience leading complex deployments, owning customer relationships and working cross-functionally
- Hands-on work style – curiosity with a bias for action
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Background in product management, conversation design or forward deployed engineering roles
- Experience in a startup or high-growth SaaS environment
- Familiarity with customer support and contact center operations
Responsibilities
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform
- Improve our playbooks for agent development and customer deployment
- Lead customer relationships and act as the primary point of contact for AI Agent
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle
Other
- Experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products
- Passion for AI, automation, and shaping the future of customer experience
- 5+ years of experience
- Flexible vacation time to promote a healthy work-life blend
- Paid parental leave to support you and your family
- Monthly Gym & Phone allowance
- Work from home office stipend to help you succeed in a remote environment
