ServiceTitan is seeking a Product Manager to drive the development, optimization, and expansion of their Marketplace tools and partner ecosystem, ensuring a seamless experience for partners and customers.
Requirements
- Good understanding of app marketplaces, partner integrations, and monetization models.
- Experience working with B2B ecosystems, APIs, and third-party developer tools.
- Strong experience developing front end applications with good user experiences.
- Experience with agile development methodologies such as Scrum.
- Jira experience
- Understanding of APIs
- Familiarity with Salesforce, partner portals, and developer onboarding tools.
Responsibilities
- Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization.
- Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration.
- Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features.
- Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention.
- Create GTM plans and supporting materials to drive marketplace adoption and partner success.
- Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch.
- Develop front end applications with good user experiences.
Other
- 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features.
- Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences.
- Strong writing and presentation skills.
- Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.
- Bachelors degree with 5+ years of experience
