Carvana is looking to improve its core product, a communication platform that delivers the right message to the right person at the right time in the right channel, to drive the best customer experience and make business impact on KPIs like sales, gross profit, and cost per unit sold.
Requirements
- Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau.
- Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience.
- Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data.
- Experience with split-testing design and interpretation.
- Knowledge of data science best practices
- Agile methodology experience
- Product strategy/road-mapping experience
Responsibilities
- Drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements.
- Collaborate with partners to create impactful customer targeting strategies and identify optimization opportunities; size and prioritize opportunities.
- Be actively involved in interpreting analytics and customer data.
- Communicate and collaborate effectively with Carvana's Engineering, Data Science, Product Design/UX, Analytics, and Customer Advocate teams.
- Focus on improving the customer experience with Sebastian (our conversational AI agent).
- Analyze data.
- Write detailed requirements.
Other
- THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday)
- A bachelor's degree in STEM, Economics/Finance, or Design/UX or equivalent experience.
- 4+ years of work experience, ideally in product, product analytics, or a related discipline.
- Excellent communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts.
- Deep product experience at one or more highly successful (and ideally hypergrowth) companies
