Cigna Healthcare is seeking to improve affordability, quality, and customer experience within the Consumer Directed Health (CDH) account-based solutions to support enterprise, segment, and local market win strategies. The role aims to drive innovative solutions and achieve company growth and financial objectives by addressing market requirements and differentiating Cigna's offerings.
Requirements
- Strong PowerPoint, Excel, and Word skills.
- Drafting of business and IT requirements within Agile project framework.
Responsibilities
- Serve as a primary CDH product consultant, providing expertise and guidance to Sales, Implementation, Product Core Solutions, Request for Proposal (RFP) team, and others.
- Serve as primary business owner for CDH Supplier Relationships.
- Initiate pricing analysis for each product, make recommendations for street rate and breakeven pricing, secure buy-in, and drive implementation of changes across the board (sales, underwriting, pricing).
- Manage Consumer Directed Health Plan inquiries via dedicated mailboxes: monitor volumes and identify benefit trends; set best practices and operating standards for our team and partners for continuous improvement; recommend actions and benefit enhancements to keep our product offerings competitive and relevant.
- Own, evolve, and communicate CDH solution reference material and process flows, including B2B & B2C sales collateral, guidance, library of responses, intake processes, and customer communication programs/workflows.
- Assess and navigate legal and regulatory considerations across a patchwork of state and federal rules to ensure the continued ability to offer compliant solutions that remains affordable, competitive, and what our clients and customers want.
- Contribute to the design, development, and implementation of team-directed, enterprise, and baseline initiatives that impact CDH Solutions, including creation and maintenance of client flyers and finalist decks, drafting of business and IT requirements within Agile project framework.
Other
- Excellent organizational skills, an orientation to detail and the demonstrated ability to deliver quality, finished work is a must.
- This role requires well-developed people management, matrix management and influencing skills.
- 5+ years’ experience in insurance or healthcare industry; (Preferably experience with medical benefits, product management or medical account management).
- Excellent written and verbal communication skills, including demonstrated ability to quickly translate ideas and insights into presentation-ready documents.
- Good interpersonal skills and ability to work with personnel at all levels to achieve objectives.
