JPMorganChase is looking to solve the problem of navigating the intersection of product innovation, enterprise architecture, regulatory compliance, and AI-enabled content intelligence within their Content Management Platform Services in Global Banking.
Requirements
- Expert-level understanding of metadata modeling, modular content design, headless CMS architecture, and governance-driven workflows.
- Hands-on experience with advanced AI/ML search and recommendation systems (e.g., Elasticsearch).
- Proven experience leading complex platform migrations, multi-system orchestration (iPaaS, APIs, event-driven architectures), and Agile-at-scale delivery models.
- Experience with Adobe Experience Manager (AEM) and understanding of web technologies required.
- Deep cross-functional fluency in modern content platforms, mastery in integrating Marketing and Sales Enablement ecosystems.
- Engineering-level understanding and deep B2B context to enable enterprise product leadership.
- Experience with integration of Adobe Experience Cloud, Salesforce, Seismic, and consent management platforms.
Responsibilities
- Architect and own the enterprise-wide content management product strategy, encompassing CMS, DAM, content delivery APIs, search layers, and governance frameworks.
- Develop and socialize a global content supply chain operating model, integrating upstream planning and downstream channel orchestration and compliance-led archival/reporting.
- Lead a multi-year transformation agenda integrating Adobe Experience Manager (or equivalent), headless personalization engines, DAMs, metadata registries, knowledge graphs, and advanced orchestration services.
- Envision and deliver AI-augmented content findability and reuse solutions, incorporating semantic search, NLP-driven tagging, generative content briefing, and automated policy compliance checks.
- Define and execute an integration blueprint that connects disparate ecosystems including Adobe Experience Cloud, Salesforce (Marketing Cloud, CRM, and Enablement tools), Seismic, and consent management platforms.
- Implement enterprise content taxonomies, content quality scorecards, and traceability logs to comply with global regulatory and audit requirements.
- Enable omnichannel content targeting and personalization at scale through robust segmentation logic, offer catalogs, experimentation tools, and feedback loops.
Other
- 8+ years of experience in enterprise digital product management, with deep specialization in content platform architecture, MarTech ecosystems, and compliance-heavy industries.
- Demonstrated leadership of global, federated content platforms serving both external clients and internal stakeholders, across multi-brand, multi-region, multi-language environments.
- Strong understanding of global regulatory and audit requirements.
- Ability to collaborate with UX design, accessibility teams, and performance engineering to ensure highly performant, WCAG-compliant experiences.
- Strong communication and cross-functional collaboration skills.
