Concentrix is seeking a Product Manager to revolutionize enterprise customer service with their cutting-edge conversational AI platform, which combines advanced natural language understanding with seamless omnichannel deployment.
Requirements
- 2-4 years product management experience with SaaS platforms, preferably in AI/ML or customer service technology
- Enterprise Software Background: Experience with complex B2B sales cycles and multi-stakeholder deployments
- Multi-Team Leadership: Proven track record managing product development across specialized engineering teams
- Technical Depth: Strong understanding of APIs, integrations, and platform architecture
- Agile Expertise: Experience with Scrum methodologies and managing multiple development streams
- Conversational AI Understanding: Familiarity with NLP, voice technologies, and AI/ML product development
- Integration Experience: Knowledge of API design, system integrations, and enterprise software architectures
Responsibilities
- Shape the Vision: Define and communicate the product strategy and roadmap for our conversational AI platform
- Drive Market Intelligence: Conduct competitive analysis and market research to identify opportunities and inform strategic decisions
- Prioritize Ruthlessly: Balance customer impact, business value, and technical feasibility to make data-driven product decisions
- Align Stakeholders: Partner with leadership to ensure product strategy drives business objectives
- Manage complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams
- Conduct customer interviews, advisory sessions, and feedback analysis to uncover real business problems
- Convert customer pain points into detailed PRDs, user stories, and technical specifications
Other
- Influence Without Authority: Ability to drive alignment and execution across independent engineering teams
- Conflict Resolution: Experience managing competing priorities and resource constraints
- Strategic Communication: Skill in translating technical complexity into clear business value
- Risk Management: Proactive identification and mitigation of delivery risks across team dependencies
- Background check in accordance with applicable law, which will include identity verification and employment eligibility
