Red Hat is looking to make its products and offerings more predictive, responsive, and tailored to customer usage by owning the product strategy and roadmap for systems and services that provide insights into the health, usage, and deployment models for their Linux OS and management products.
Requirements
- 2+ years experience in technical product management practices such as requirements development, feature description creation, consultation with Engineering teams, user acceptance testing and software development
- Experience on operating systems management software, platform telemetry or observability platforms
- Data scientist skill set in understanding what information and metrics best meet stated business needs
- Understanding how and when to leverage AI tools to provide predictive analytics and insights, especially as it applies to trend analysis
- Experience in creating and managing proactive monitoring systems, telemetry dashboards (e.g., Nexthink, ServiceNow) and analytics platforms is considered a plus
- Knowledge of Linux operating systems (Red Hat Enterprise Linux is a plus) and the challenges of managing, monitoring and securing them at scale
Responsibilities
- Champion a culture of data-driven decision-making, using product metering, telemetry, analytics, and direct customer feedback to inform our strategy from the ground up
- Define the product roadmap for our end-to-end telemetry and customer engagement strategy, including inbound and outbound telemetry, data pipelines and qualitative feedback channels
- Assess, evaluate and compare our full portfolio of telemetry, billing and metering solutions
- Define and instrument the telemetry required to support commercial strategies, including product fulfillment, subscription enforcement and usage-based subscription models
- Drive collaboration with engineering and business teams to translate raw data and metrics into actionable insights for pricing, adoption and future potential sales
- Provide thought leadership on building and scaling observability platforms for enterprise operating systems, including the implementation of monitoring, metrics, logging and tracing solutions
- Work with Red Hat Product Security teams and Information Technology to ensure proper data privacy, data security, audit, integrity and sovereignty requirements are addressed
Other
- This role is primarily based in our Raleigh office, though we encourage applications from qualified candidates from anywhere.
- Own the process for developing and delivering regular business reviews , product roadmaps and ensuring alignment of work with our top business drivers
- Represent the overall Red Hat Enterprise Linux product at various industry and customer events
- Experience working within a cloud service provider (CSP), hosting provider, Platform as a Service (PaaS) or Software as a Service (SaaS) environment is highly desirable
- Excellent communication and collaboration skills, with the ability to tell a compelling story with data to a wide range of audiences, from C-level executives to deeply technical engineers
