Steampunk is seeking a Product Manager to support a cross-functional team in delivering high-impact digital services by integrating Agile delivery practices with design thinking and service design principles, focusing on user-centered outcomes and managing mission user needs from prioritization to deployment.
Requirements
- 4+ years of experience with Scrum/Kanban Methodologies
- 4+ years of experience serving as a Product Owner or Scrum Master
- Must have CSM and SAFe certifications
- Ability to help teams write user stories/epics, identify dependencies, and design optimal solutions
- Experience working in a studio / human centered design approach
Responsibilities
- Champion and facilitate Agile Scrum ceremonies (daily standups, sprint planning, backlog refinement, reviews, retrospectives) to drive team alignment, iteration, and continuous delivery.
- Apply design thinking practices (problem framing, hypothesis generation, rapid iteration, and feedback loops) to improve team problem-solving and value delivery.
- Support the team in service design principles, helping connect user journeys to backend processes, policies, and organizational systems.
- Maintain and optimize Agile artifacts using Jira (boards, stories, burndown charts, etc.) to promote transparency, focus, and delivery rhythm.
- Support backlog management by ensuring stories are well-defined, properly scoped, and aligned with team capacity and sprint goals.
- Serve as a facilitator and coach for Agile best practices and continuous improvement, removing blockers and enabling autonomous, empowered teams.
- Partner with product owners to define priorities, identify opportunities for MVP delivery, and refine roadmap items based on feedback and learning.
Other
- Active DHS USCIS Public Trust Clearance
- Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and/or experience
- Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence
- Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people
- Excellent interpersonal/communication skills
