GTT is looking to transform its customer-facing portal, EVDX, to simplify, automate, and differentiate the digital experience, requiring a Product Manager to drive this transformation.
Requirements
- Experience in Product Management for digital platforms or software tools, ideally in telecom or enterprise services.
- Familiarity with quoting, ordering, service delivery, and assurance processes.
- Understanding or willingness to learn Agile methodologies
- Experience with tools such as JIRA, Confluence, MURAL, and Figma or similar.
- Technical background or certifications
Responsibilities
- Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more.
- Use tools like MURAL for process mapping and JIRA for writing clear, actionable requirements and user stories.
- Participate in sprint planning, backlog grooming, and testing to ensure quality and alignment with business goals.
- Collect and analyze feedback, bugs, and issues from internal teams and customers.
- Prioritize enhancements and fixes based on impact, urgency, and strategic alignment.
- Maintain a robust backlog and ensure transparency in prioritization and delivery timelines.
- Evangelize the EVDX digital experience across the organization, driving adoption and continuous improvement.
Other
- Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across the business.
- Challenge legacy processes and drive digital transformation through simplification and automation.
- Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions.
- Ensure all design and development is grounded in solving real customer problems through human-centric design principles.
- Build strong relationships across departments including Customer Success, CX, Sales, Marketing, Training, and Operations to gather feedback and align on priorities.
- Facilitate workshops and discovery sessions to gather insights and validate solutions.
- Conduct direct customer interviews to uncover pain points, validate concepts, and inform product decisions.
