SHI International Corp. is seeking a Product Manager to lead the go-to-market efforts for their ServiceNow-based product offerings, aiming to define and execute the product roadmap, gather requirements, and ensure alignment with business goals and platform capabilities.
Requirements
- Familiarity with Agile/Scrum methodologies and tools (e.g., Jira, ServiceNow Agile Board).
- Experience with ServiceNow modules and platform configuration is a plus.
- Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied.
- Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects.
- The ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes.
- Competence in utilizing tools like Jira, Trello, MS Project, or DevOps to plan, track, and manage project progress and resources.
- Experience in conducting market research, performing competitive analysis, and gathering customer feedback to inform product development and strategy.
Responsibilities
- Define and maintain the product vision and strategy for ServiceNow modules (e.g., ITSM, ITOM, ITAM, TPSM, GRC) aligned with company goals.
- Develop and manage a prioritized product backlog and roadmap, adjusting based on feedback and evolving needs.
- Elicit and synthesize requirements from customers, sales, and services teams to inform future-state product capabilities.
- Collaborate closely with the product development team to define and refine product releases that conform to Agile principles.
- Host and facilitate quarterly product release planning events, ensuring alignment across cross-functional teams and clarity on deliverables.
- Maintain a continuous feedback loop between development, stakeholders, and customers to ensure product iterations meet evolving needs.
- Conduct competitive analysis and market research to identify opportunities for differentiation and innovation.
Other
- 5–7 years in product management, preferably with ServiceNow or similar enterprise platforms.
- Strong communication and presentation skills, with the ability to engage stakeholders at all levels.
- Proven ability to gather and translate business requirements into actionable product features.
- Business Acumen: Can analyze financial and operational data to make informed decisions.
- Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
