Jobber aims to help small businesses succeed by providing technology solutions for service delivery. The Harbour Foundations team is building the internal foundation for an AI-powered customer journey to create scalable, intelligent systems that give GTM teams clear, actionable visibility into AI-driven interactions, enabling more personalized, efficient, and proactive support across the customer lifecycle.
Requirements
- Product management experience in a SaaS or technology-driven company, ideally building internal platforms, AI-powered tools, or systems that support go-to-market (GTM) teams.
- Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot)
- Experience building LLM-powered products.
- Knowledge of Retrieval Augmented Generation (RAG), context tuning, and AI evaluations
Responsibilities
- Lead end-to-end product development for Harbour, delivering AI-powered internal tools that provide visibility into the customer journey, enable structured feedback loops, and evolve into a role-optimized GTM experience.
- Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders.
- Define and execute the roadmap for Harbour, balancing short-term wins with long-term innovation.
- Monitor and report on performance of your initiatives to senior leadership
- Collaborate with all Growth and Business Technology PMs to prioritize key strategies and initiatives for Harbour
Other
- A strong ability to translate across technical and non-technical domains - you're comfortable working with stakeholders across the business to drive alignment and clarity.
- Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment.
- Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions.
- Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals.
- This is a remote-first role that can be held in Canada or the United States.
