Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. As a Product Manager II in Microsoft Digital - A3P (AI, Assistance and Automations platforms) organization, you will drive product management for latest and greatest technology platforms involving Microsoft Copilot Chat and Agents, driving latest feature experiences, user engagement and early insights and tracking Product Key Performance Indicators.
Requirements
- Experience with AI platforms and Large Language Models.
- Experience building or managing products with Agents and AI tools.
- Experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- Experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- leverage a deep understanding of the product architecture to design integrated scenarios.
- partner with others (e.g., Software Engineering [SWE], Product Managers, Data Science, User Research) to define and collect product and performance metrics (e.g., key performance indicators [KPIs] such as engagement, usage, acquisition, revenue, and in-project features), monitor and report on progress (e.g., business reviews), and derive deep insights and drives productive courses of action to improve product/feature development, iteration, and implementation.
- leverage customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product performance and customer needs.
Responsibilities
- drive product management for latest and greatest technology platforms involving Microsoft Copilot Chat and Agents, driving latest feature experiences, user engagement and early insights and tracking Product Key Performance Indicators.
- define the vision based on end user and Microsoft needs, driving user experience improvements as Microsoft first customer for products, creating new feature requests from user insights, evaluate analytics and usage and proposing capabilities to increase user satisfaction and increase product adoption and usage.
- define or influence the long-term vision and strategy for the Product and AI platforms based on a deep understanding of customer and employee needs, market and user research, the competitive landscape, and Microsoft’s business goals and strategy.
- create the vision and strategy into a product roadmap.
- create features & user stories to convey the big picture.
- leverage a deep understanding of the product architecture to design integrated scenarios.
- drive feedback gathered from internal usage in Microsoft to product partner teams such as Power Platform team, influence the product roadmap and co-design new capabilities, balancing short-term and long-term investments.
Other
- 3 days / week in-office
- Travel 0-25%
- Individual Contributor
- Full-Time
- Bachelor's Degree AND 2+ years experience in product/service/program management or software development + OR equivalent experience.
